Discover
Introduce the right treatment family, outcomes, and candidate guidance with calm, confidence-building content.
Patient journey portal
Confidence begins with clear guidance.
Explore treatments, start a consultation, find aftercare guidance, and stay connected to the Medica team through one refined experience.
Premium aesthetic guidance
Consultation-first experience
Support before, during, and after treatment
Explore Treatments
Guide visitors into the right service line with premium summaries, treatment families, and next-step calls to action.
View options → ConsultationStart Your Consultation
Route beauty seekers and patients into the right request flow without sending them through a generic support experience.
Open request form →
Follow-up
Recovery
Track Your Request
Turn on request management if you want users to follow their open consultations and support conversations here.
Guide setup required →Aftercare & Recovery
Surface the practical content that reduces inbound questions: what to expect, how to prepare, and when to reach out.
See recovery guidance →Patient journey
A premium experience from discovery to retention
Use the help center as a guided pathway, not a static support archive.
Consult
Move users from curiosity to consultation with frictionless forms, WhatsApp access, and structured intake flows.
Prepare
Set expectations before appointments with prep steps, contraindications, and document collection.
Recover
Reduce avoidable follow-ups by surfacing aftercare instructions, warning signs, and time-based guidance.
Retain
Support repeat care with follow-up education, maintenance reminders, and a concierge-level service feel.
Featured treatment pathways
Tailored to Medica’s public treatment structure
These expandable sections mirror the way Medica presents its aesthetic and medical portfolio, while keeping the experience patient-friendly inside Zendesk.
Skin rejuvenation, analysis & skincare solutions
Perfect for pre-consultation education, skin preparation, imaging guidance, and post-treatment recovery content.
Injectables, fillers & facial aesthetics
Use this lane for suitability questions, consultation expectations, recovery timelines, and common FAQs around injectables.
Body contouring, post-surgery support & breast health
Ideal for surgery prep, garment education, body contouring aftercare, and when-to-contact-us decision support.
Dynamic Zendesk content
Featured guidance and knowledge categories
Promoted articles and categories below will render from Guide automatically, so the homepage stays elegant while your content scales.
Promoted articles
Preparing for your consultation
Explain what to bring, how to prepare, and how the Medica team will guide the patient journey.
Create as a promoted articleAftercare essentials
Cover recovery expectations, warning signs, timelines, and the right channel for urgent versus routine questions.
Create as a promoted articleBooking, rescheduling & documents
Reduce repetitive contact by clarifying appointment policies, document requirements, and response times.
Create as a promoted articleHelp center categories
General
Add a concise category description to reinforce the premium patient experience and support self-service adoption.
Browse category →Trust layer
Expertise, credibility, and reassurance
Use this zone to reinforce Medica’s scale and confidence signals without turning the page into a corporate brochure.
Countries currently listed in Medica’s regional footprint.
Innovative products and services referenced across the brand story.
Public regional office locations highlighted across Beirut, Dubai, and Riyadh.
Testimonials placeholder
Replace this with a short patient reassurance quote focused on confidence, care, and clarity before treatment.
Patient name
Procedure or journey stage
Doctor credibility placeholder
Use this slot for a doctor or provider statement about standards, consultation quality, or aftercare excellence.
Doctor / provider
Specialty or clinic
Certification placeholder
Swap this card for credentials, partner brands, certifications, or advisory board credibility once those assets are approved.
Trust signal
Board, partner, or certification
Need help now? Reach Medica the way your patients already expect.
This quick contact layer keeps the experience premium: fast WhatsApp access, Lebanon office details, and a direct request route for structured follow-up.
Use for concierge-style guidance and fast patient conversations.
Waterfront Dbayeh, Business Park 2, 4th floor · Calls only, 8 AM – 3 PM.
Best for structured cases, attachments, and cross-team follow-up.